Sub: Miseries and untold sufferings faced by the staff in CBS &CIS rolled out offices throughout the nation – Immediate and personal intervention requested to rein in the situation.
In continuation of this Federation’s letter of even no. dated 20.1.2016 , we submit the following additional issues for immediate settlement in order to avoid chaos and stalemate in the service in the near future due to the hasty migration of CBS & CIS.
(i)Whenever migration takes place, Finacle becomes abnormally slow and every single transactions take too long and the customer at the counter gets irritated and become Quarrelsome. If this lacuna is not rectified at the earliest, it is prone to invite undue displeasure of customers and endanger our customer base.
(ii)Similarly ATM transactions are irritating the customers. In many occasions, cash is not dispensed out of APM while transactions occur and amount is debited from their account. Such scenario occurs in other banks ATM also, but reversal transactions are done within a day or two. Whereas in Finacle, it takes weeks together that too, after several mails from R.O. & C.O.
(iii)The Finacle software being used in post offices are based on universal banking solutions and not universal Postal solutions. We have not heard about single handed banks, whereas 60% of Post office in India are now functioning in single handed status only. The SPMs of single handed offices have to work is operator ID and then come out. Again he should log on with supervisor ID for a single transaction which not only consumes a lot of time but also irritate the public who are standing in queue.
(iv)Some of the office accounts like 339 (used for BOs) and 340 (used for issuing cheques) can be misused to fund any ones account with crores and crores of rupees as there is no maximum ceiling for our SB accounts as one date.
(v)For example, CXFER can be used to fund one’s near and dear accounts in which teller cash will not get raised and simultaneously one can take withdrawals from other SOL (CBS offices) Kashmir to Kannyakumari as there is no cap on other SOL (Service outlet) withdrawal prescribed by the Postal department.
(vi)It is opt to bring to your kind notice that some of the banking giants like SBI, ICICI etc. are leveraging services charges for other branch withdrawals and deposits other than through their cash vending machines like ATMs etc.
(vii)In the case of single handed offices, both the operator and supervisor remain the same, there are chances of fraud and misappropriation of money and falsification of records. For example, a single handed SPM can take print outs at any point of time and then he can amount the same in his account by using SB CASH and thereafter he can use ‘CXFER’ to fund some one’s account in which teller cash will not get raised. It is not in practice or practicable that the SBCO officials are tallying the Finacle balance of a particular SOL (branch/office) with their S.O. account.
(viii)Thereafter, it is suggested that there should be a cap on other SOL withdrawals both in terms of maximum amount and number and customers who wish to use other SOL should be given a SB ID and that request should be given by them at the time of opening the accounts.
(ix)This is the serious problem which has not been attended so far by the department that most of the deputations to single handed offices are ordered without changing the SOL ID of the deputation incumbent and Single handed SPMs are forced to giver USER ID and Password to the deputed officials in order to avail of their leave, training etc. and also to avoid unnecessary public complaint in their officers which is against the DOPT orders as there is no secrecy in passwords. This issue has not been resolved. There is every chance for the miscreants to misuse the USER ID of other in different computers and defrauding the Government money. At later stage, forgetting the smooth functioning in the absence of no arrangement, the poor innocent official will be proceeded under the contributory negligence factor. This must be set right forthwith.
(x)Interest on loan could not be accounted in Finacle Software in the case of loan accounts in which loan amount paid off completely prior to migration period and interest on loan is still pending in the loan account in post migration period. There is scope of defrauding the funds by the fraudulent people by misusing the provision.
(xi)In short the Postal Department is working for the vendors and not for its own. Despite ‘Sifi’ has not provided the required speed and service deteriorated, there is no penal action taken against them and the staff alone is being harassed. Some of the issues like SSA LOT are not coming in HFINRPT menu i.e the report menu and the staff are using indirect methods to get the LOT and till now the Department has not taken any efforts to get the work done from our vendor. The need for torturing the Postal officials for the benefits of vendors is best known to the Postal Department.
The above are only the tips of ice berg. There are many more issues confronting the service and customers, have not been solved so far. The twenty issues which requires urgent attention in our earlier letter, have not yet been addressed by the Department. Whereas it is extending the migration of offices without providing necessary bandwidth, Computer peripheral etc. unless necessary peripherals are supplied and available, how can it be implanted smoothly in the Postal Department. We request the Hon’ble Minister once again to intervene in this regard.
Further we are submitting below the problems being faced at Post offices after the migration and the solution also in a table for the immediate action by the Hon’ble Minister of communication by directly to department to settle all these issues as if fire at the top of the roof.
1.User Already Logged in
2.User has exceeded three attempts. User ID is locked
Most of the time due to frequent disconnection of Internet connectivity and during the delayed process in SERVER these two issues are being faced.
(1) the user either supervisor or System Admin should use the Menu CSAC. But when Super faces same situation and if System Admin is not in a position to attend the case, CPC to be called to rectify the Issue. (which is always busy and the issue with CPC is dealt later)
1.It is stated by INFOSYS that the SACKING the user already logged in will be reset within 5 minutes but it is not happening so. HENCE REQUESTED TO WIPE OUT THIS SCENARIO.(IN MCAMISH SOFTWARE NOSUCH ALREADY LOGGED IN ISSUE)
2. Though there cannot be any compromise on security the unlocking facility to be given to Divisional level SPOC and System Admin.
List of Transactions SSA
There is no provision till date to view or print SSA LOT. At present we use HFTI menu (using Sub ledger 30042) to print a list of particulars of transactions alone without any Total. Users physically arrive the Total with ref to vouchers.
Menu for SSA LOT is needed.
There are two servers
1.Production Server and MIS Server. Production Server is one where the daily day transactions are stored and where the LOT for the current day alone can be taken.
2.MIS Server is utilized for taking all reports for the older period other than the current day.
Most of the cases the MIS URL says “the page is under maintenance “
Or the BOD (day Begin is much older the Current day). Hence the LOTs could not be printed for the previous day
Maintenance of MIS server with the current BOD.
The BOD of the Training Server is 26122014 and so for the training server is not reset to current date. The training is limited to certain extend and full-fledged training could not be imparted
The training server should be reset with current date by deleting all older data that have been stored over two years.
Toll free numbers
The issues faced like network down, Modem Failure, Tower issues, we used to call Toll Free number. Now the same cannot be used as the AGREEMENT Period is over. In case of any issues with sify we have to send a email/lodge a complaint in SIFY PORTAL which may not be possible as network is down.
Requested to restore TOLL FREE NUMBERS.
Monitoring by SIFY
During the initial period the important locations (WEGs) where monitored by SIFY. In case of any downs in primary (BSNL) or secondary (sify)link SUO MOTTO action was taken by sify .
Now the monitoring is not done by SIFY. The PO should send a email/ use the web portal to lodge a complaint
SIFY should monitor the functioning / Down condition of sites and should take SUO MOTTO action.
The minimum bandwidth is 128kbps (NSP II) and maximum is 256 kbps for C and B class offices.
256 and 512 for other class other than HOs .
Except HOs all other smaller units are suffering due to low bandwidth.
To be enhanced to 512 at C and B class level.
To be enhanced up to 1 MBPS for units for rest of the units other than HPOs.
Supply of BIO METRIC devices.
To enhance more security
Cutoff date for updating
Past premium postings introduced in Mc Camish.
PLI dte. lr. Dt.9.2.16 says that .csv files will no longer be available after 15.03.2016,while BOs are allowed to
accept premiums and there is large no. of non migration exists.
No cutoff date should be fixed, till 100% migration ofNIC data to 'CIS' is confirmed. Migrations were made in a hasty manner, to satisfy the higher officers, resulting in heavy non postings. Further, BOs are permitted to accept premiums anywhere, which could not be posted again, if cutoff date is fixed. Despite of these, if cutoff date is fixed, responsibility will be fixed on poor ground level officials for wrong/ short payments.
Once again we request your honour to kindly intervene and save the Postal service by stopping the speedy migration. We are not against modernization. CBS & CIS we are praying that all the loopholes, problems in the existing software be rectified and let it be user friendly before the expansion of CBS. All the issues narrated above may please be considered and attended.
With profound regards,
(R. N. Parashar)
Copy to: The Secretary (Posts) Dak Bhawan, New Delhi Secretary General.