P L I Directorate D.O.29-9/2008-LI, Dated the 24th February, 2011.
Dear Chief Postmaster General,
This is regarding norms for various works in PLI/RPLI. I am directed to intimate that the norms for various works in PLI/RPLI have been revised keeping in view the industry standards and various regulations of statutory authorities.
These norms are as below:
Number of days
Issue of Acceptance letter
Issue of policy Bonds
Inter Circle transfer of policies
Settlement of claims on maturity
Settlement of Claims on Death with Nomination
Settlement of death claim involving investigation
Payment of paid up value
Loan for policies
Change of address
Change of Nomination
Issue of duplicate policy document
Revival of policy
Conversion of policy
It is requested that these norms be given wide publicity amongst the staff as well as customers so that services are provided in a time bound manner.